Services

Employee assessment testing - a suite of 8 Web-based assessments provide critical information to help managers make significantly more effective decisions regarding placement, training/development and succession planning.

• Profile XT - multi-purpose "total person" assessment
• Performance Indicator - key work-related behaviors
• Step One Survey - pre-hire work-related values
• Sales Indicator - critical sales attributes and behaviors
• Customer Service Survey - key CS factors
• Team Analysis - team dynamics and management
• Call Center Survey - key call center factors
• CheckPoint - 18 management competencies

Clients may purchase assessment testing Web site set-up to manage their own assessment program, or use RKS & Associates for assessments on an as-needed basis.

Skill-Builder - companion to CheckPoint 360^o assessment; a set of 18 interactive, self-paced development modules, one for each of the assessed competencies.

Management/Leadership development programs

Employee development and training programs

• Improving customer Service
• Working Effectively in a Team
• Communicating Effectively
• and others

Management/Executive coaching and coach training

Seminars

• A 10-Step Process for More Effective Hiring
• Developing and Motivating Employees
• Building a High-Performance Organization
• and others

Other business consulting

Benefits

Discounts to members

10% on assessment tests

• 15% on assessment Web site set-up
• 20% on related consulting/training services

Residual income for Chambers

• 5% commission on sales to members for chambers that opt in to program to actively promote assessment services.

Marketing participation

• Newsletters, Direct Mail, Presentations and Seminars, Commitment to NOACC reporting.